We ensure that your order is handled with the greatest of care. Often, an item in stock will be processed and shipped within 48 hours, though please allow up to 7 days for creation and processing, plus shipping time to determine when you may receive your order.
Customs And Import Duties Information
All of our products are made in Bermuda, and all of our shipments originate in Bermuda, meaning you may be subject to import charges into your country. Alexandra does not collect the applicable VAT, administrative fees, duties and/or taxes at the time of purchase and you may receive an additional charge for import duties/taxes/clearance into your country.
For more information regarding your country’s custom policies, please contact your local customs office.
Christmas Shipping Dates and Deadlines
To ensure your order reaches you prior to December 25, our ordering deadline is December 17. Orders placed after this date may not reach their destination by December 25. If you absolutely require an order to be delivered by December 25, please email us at firstname.lastname@example.org prior to completing your order so that we may help to ensure the order fulfillment.
We ship exclusively via FedEx
Why? Because we had several parcel post goodies get lost in the Triangle last summer. It was as if we were sending out messages in bottles... we were never quite sure if they would make it and a handful never did! SOS.
FedEx makes us feel like the world is a little smaller. Like you're a little closer to this little mid-Atlantic rock.
FedEx delights us by getting you your sparkly things super fast. Usually in just 2-3 business days from when we send it (plus 4-7 days for us to make it, bringing it you in 6-10 days from when you order it). Each package is fully trackable and insured. Their service is reliable and they're generally quite chipper.