Returns and Exchanges
Alexandra guarantees the quality of her jewellery, and wishes to ensure your happiness with her creations.
Provided that your jewellery has not been customized, altered or adjusted for you at the time of purchase, and provided that it is in perfect, sellable condition and in the original packaging, you may return your jewellery for a gift card within 90 days of purchase, or you may exchange your jewellery within 90 days of purchase.
We will provide a gift card for the value of the items returned with a receipt, or for the difference in value should the exchanged pieces have a lower dollar value than the originally purchased items.
No returns or exchanges are available beyond 90 days of purchase.
If you wish to return or exchange your jewellery and you do not live in Bermuda, please drop us a message, providing us with the details of the item you are returning, your name, address, order number, and the reason for the return. We will then provide our return address and assist you in having the jewellery sent to us. Exchanges will incur a $20 shipping charge for the new item(s).
If you have any additional questions or comments about your jewellery, please drop us a message and we will team up to find the best solution.