Returns and Exchanges
Alexandra guarantees the quality of her jewellery, and wishes to ensure your happiness with her creations.
You may Return or Exchange your jewellery within 30 days of purchase. All merchandise returned for refund or exchange must be in perfect, sellable condition in its original packaging. All returned items accompanied by an original receipt can be refunded to the original credit card used. We will provide a gift card for the full value of the returned items when accompanied with a gift receipt, or if no receipt is available. We will provide a gift card for the full value of the items returned beyond 30 days and up to 90 days of purchase. No refunds or exchanges are available beyond 90 days of purchase.
If you wish to return or exchange your jewellery and you do not live in Bermuda, please drop us a message, providing us with the details of the item you are returning, your name, address, order number, and the reason for the return. We will then provide our return address and assist you in having the jewellery sent to us. Exchanges will incur a $20 shipping charge for the new item(s).
If you have any additional questions or comments about your jewellery, please drop us a message and we will team up to find the best solution.