We ship via Fedex and DHL
We offer FREE shipping on all orders that are $175 and over. Orders under $175 cost just $20 to any destination the world!
Each shipment is insured, and you will receive tracking information via email. International shipping usually takes 2-4 weekdays, but can take up to 10 days to some areas.
Customs And Import Duties Information
All of our products are made in Bermuda, and all of our shipments originate in Bermuda, meaning you may be subject to import charges into your country. We do not collect the applicable VAT, administrative fees, duties and/or taxes at the time of purchase and you may receive an additional charge for import duties/taxes/clearance into your country.
For more information regarding your country’s custom policies, please contact your local customs office.
Returns and Exchanges
Please see our Returns and Exchanges info.
Returns and Exchanges
Alexandra guarantees the quality of her jewellery, and wishes to ensure your happiness with her creations.
You may Return or Exchange your jewellery within 30 days of purchase. All merchandise returned for refund or exchange must be in perfect, sellable condition in its original packaging. All returned items accompanied by an original receipt can be refunded to the original credit card used. We will provide a gift card for the full value of the returned items when accompanied with a gift receipt, or if no receipt is available. We will provide a gift card for the full value of the items returned beyond 30 days and up to 90 days of purchase. No refunds or exchanges are available beyond 90 days of purchase.
If you wish to return or exchange your jewellery and you do not live in Bermuda, please drop us a message, providing us with the details of the item you are returning, your name, address, order number, and the reason for the return. We will then provide our return address and assist you in having the jewellery sent to us. Exchanges will incur a $20 shipping charge for the new item(s).
If you have any additional questions or comments about your jewellery, please drop us a message and we will team up to find the best solution.