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Retail Manager - Weekends+

The Weekend Retail Manager will be an energetic, hospitality-focused, team player. You will be responsible for a smoothly functioning retail operation through each weekend. You will be able to enhance the experiences of our customers by facilitating sales by leading and managing the weekend team. On weekdays, you will assist the Retail Manager in the ongoing operations of the retail team. This position involves shift work, weekends and evenings.  

WHO WE ARE:
Alexandra Mosher Studio Jewellery is a high-growth jewelry design company launched in 2005 by Bermudian artist Alexandra Mosher. Bermudian artist Alexandra Mosher creates art jewellery designs inspired by the beautiful motifs found in Bermuda’s flora and fauna, the ocean and colourful culture. Each piece is hand crafted in her Hamilton studio by Alexandra and her skilled team.
We are a company which recognises talent, passion and ambition as we work in a fast-paced non-corporate environment where you will enjoy a totally unique employment experience.

WHAT WE WANT YOU TO DO:
o Effectively manage the day-to-day retail operations and retail team by being the go to person for all retail matters.
o Lead, coach, and develop a team that reflects our core values.
o Ensure high levels of customer satisfaction through the delivery of excellent customer service.
o Follow and be an example for staff on all processes and procedures.
o Be an ambassador for Alexandra Mosher in the store and in the community.
o Maintain a well merchandised, sparkly and spotless retail environment.
o Foster a culture of continuous improvement that is warm, fun, and inspiring for both employees and customers.
o Assist with pop-up shops and seasonal events.
o Facilitate continuous training on company policies and standards.
o Spend significant time selling to identify customer needs, building team spirit, and acting as a store and market leader for the company.

WHAT WE WANT TO SEE:
o 2+ years of retail or hospitality experience with proven leadership of a successful team.
o Ability to represent the Alexandra Mosher brand in all situations.
o Possess exceptional organizational and communication skills.
o Proven management and leadership skills.
o Instinctual dedication to provide the highest level of customer service.
o Certified Tourism Ambassador would be an asset.

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